Operations Specialist - Control Tower

As an Operations Specialist, you’ll help ensure the smooth and efficient execution of our logistics operations across regions. You’ll coordinate shipments, reverse logistics, warehousing and container movements while acting as a key point of contact for customers, suppliers and internal teams. You’ll also troubleshoot operational issues, maintain accurate data and documentation, and identify opportunities to improve processes and service delivery.

📍 Location: We need this individual to be within commutable distance to Hyderabad, India given it is an on-site position.

Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions.

Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide.

Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Why SkyCell?

🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

• Execute, monitor, and maintain checklists and operational activities, including positioning, reverse logistics, warehousing, reception, QC, and container selection

• Schedule and monitor client shipments and reverse logistics bookings to ensure efficient execution

• Act as the primary contact for internal and external stakeholders and collaborate with colleagues and third-party agents to ensure operational efficiency and strong customer relationships

• Troubleshoot supplier issues and identify, communicate, and implement country-level setup improvements and resolutions

• Maintain Air/Ocean Fact Sheets across Excel, system, and SkyNet platforms

• Identify transactions and tasks requiring special handling, recommend process improvements to management, and implement approved resolutions within assigned responsibilities

• Maintain knowledge of freight forwarding and logistics services, including order management, reverse logistics, customs brokerage, monitoring/control services, and cost optimization

• Generate, file, and maintain accurate customer records, reports, shipment documentation, and related operational data

• Ensure compliance with customer SOPs, company standards, government filings, and applicable regulations in each country

• Maintain, update, and clean Master Data

What You'll Bring:

• Deep expertise in logistics, supply chain, or operations, preferably in the pharmaceutical or cold chain industry

• Proven leadership experience in an international and cross-functional environment

• Strong knowledge of operational processes, including container logistics, service center management, and reverse logistics

• Experience in managing or contributing to digital transformation and automation initiatives

• Solid understanding of quality management systems, SOP creation, and process documentation

• High proficiency in using tools such as Confluence, Jira, Excel, and dashboarding tools (e.g., Power BI, Tableau)

• Excellent analytical and problem-solving skills, with a data-driven mindset

• Strong communication and stakeholder management skills across different cultures and time zones

• Ability to present complex topics in a structured, concise, and executive-friendly manner

• Fluent in English (spoken and written); knowledge of German is a plus

What's In It For You?

⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.

🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions.

🌍 Flexible ways of working: Our global teams work across our offices in Zurich, Zug, Hyderabad and Basel, with a mix of on-site, hybrid and remote working. Role-specific locations and working arrangements are detailed above.

🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.

👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.

🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

Ready to Make an Impact?

We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.

Stay Connected with SkyCell

Visit http://www.skycell.ch and explore #WeAreSkyCell on LinkedIn

How to Apply

Simply click ‘apply for this job’ below! We can’t wait to meet you and discuss how you can contribute to our mission! Please note, we are unable to consider applications sent to us via email.

If you have any questions, you can contact our Talent Team (talent@skycell.ch).

SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.

For this position, if you are not located in, or able to relocate (without sponsorship) to one of the advertised locations, your application cannot be considered.